Why is it important to inform customers about devices connected to the POTS line?

Informing customers about devices connected to the Plain Old Telephone Service (POTS) line is crucial because these devices may not operate properly with Voice over Internet Protocol (VoIP) services. Traditional telephones and devices linked to POTS lines were designed to work on a different technology and may not be compatible with the digital nature of VoIP communications. For instance, certain alarm systems, fax machines, or older answering machines could experience issues such as decreased functionality or complete inability to work after the transition to a VoIP system.

When customers switch to VoIP, it's essential to communicate that while many devices can adapt and function correctly, there are specific types that may require an upgrade or a different setup to ensure they work reliably. This understanding helps customers avoid frustration and reinforces the importance of assessing their current devices before making the switch to a VoIP system.