Why is it essential to review the service work order with the customer before installation?

Reviewing the service work order with the customer before installation is essential primarily to confirm the high-speed data service order. This step ensures that both the technician and the customer have a mutual understanding of what services have been requested and expected. It allows for clarifications regarding the specific data services to be installed, any equipment needed, and the configuration requirements.

Establishing this alignment helps avoid potential discrepancies that could lead to delays in installation or customer dissatisfaction. Ensuring that everything aligns with the customer's expectations allows for a smoother installation process and increases the likelihood of successful service delivery from the outset. This thorough review helps technicians prepare adequately and ensures the customer is fully informed about the service that will be provided, ultimately enhancing the overall installation experience.