If the customer requests router setup during installation, what should the technician do?

When a customer requests router setup during installation, it's vital for the technician to consult their supervisor about company policy. This is important because each company may have specific guidelines regarding what services can be provided during a standard installation. Policies may dictate whether additional services, such as router setup, fall within the scope of the installation service the technician is authorized to perform. By consulting a supervisor, the technician ensures they adhere to company guidelines and provides the most accurate information to the customer.

Additionally, this approach allows the technician to potentially offer a resolution that aligns with both company policy and the customer's needs. It also helps in maintaining consistency in service delivery, as the technician gains clarity on whether the request can be accommodated, if any additional charges apply, or how to schedule the setup if it's not included in the original service agreement.